Refund policy

At Mei’al, we take pride in delivering premium skincare and haircare products crafted with care and quality. Due to the personal and hygienic nature of cosmetic products, we follow a strict return and refund policy.

Eligibility for Returns

Returns are accepted only under the following conditions:

The product received is damaged, defective, or incorrect

The issue is reported within 48 hours of delivery and returns accepted for 14 days

The product is unused, unopened, and in its original packaging

To initiate a return request, please contact our customer support team with:

Order ID

Clear images or videos of the product showing the issue

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used products

Products purchased during sales, promotions, or special offers

Free samples or complimentary items

Refund Process

Once approved, refunds will be processed within 7–10 business days

Refunds will be credited to the original payment method

Shipping charges (if applicable) are non-refundable

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, subject to product availability.